Privacy Policy

Last updated: July 19, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, build a resume, or contact us for support.

Personal Information:

  • Name, email address, and phone number
  • Professional information (work experience, education, skills)
  • Resume content and career-related documents
  • Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our resume building and career services
  • Process your transactions and send related information
  • Provide expert resume reviews and personalized recommendations
  • Send you technical notices, updates, and administrative messages
  • Respond to your comments, questions, and provide customer service
  • Communicate with you about new features, services, and promotional offers

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Expert Reviews: Resume content may be shared with qualified career experts for review purposes
  • Service Providers: We may share information with trusted service providers who assist in operating our platform
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and updates
  • Access controls and authentication systems

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Export your resume data
  • Opt out of promotional communications
  • Request a copy of your data
  • Close your account at any time

To exercise these rights, please contact us at privacy@upgradeyourselfonline.com

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@upgradeyourselfonline.com

Address: UpgradeYourSelfOnline Privacy Department

Response Time: We aim to respond to all privacy inquiries within 48 hours