Terms of Service
Last updated: July 19, 2025
1. Acceptance of Terms
By accessing and using UpgradeYourSelfOnline ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use this service.
2. Description of Service
UpgradeYourSelfOnline provides:
- Professional resume building tools and templates
- Job Description (JD) based resume optimization
- Expert resume review and feedback services
- ATS (Applicant Tracking System) optimization
- Career guidance and professional development resources
3. User Accounts
Registration
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 16 years old to use our services
- One person may not maintain more than one account
Account Security
- You are responsible for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
- We are not liable for any loss resulting from unauthorized use of your account
4. Subscription Plans and Payments
Free Plan
- 1 basic resume creation
- 3 JD-based resume generations
- Basic templates and formatting
- Standard customer support
Premium Plan
- Unlimited resume creation and editing
- Expert review services with 2-hour delivery
- Advanced ATS optimization
- Premium templates and customization options
- Priority customer support
Payment Terms
- Premium subscriptions are billed monthly or annually
- Payments are processed securely through third-party providers
- All fees are non-refundable unless otherwise stated
- Subscription automatically renews unless cancelled
5. Expert Review Services
Our expert review services include:
- Professional Analysis: Comprehensive review by certified career experts
- Personalized Feedback: Specific recommendations for improvement
- Industry Insights: Tailored advice based on your target industry
- ATS Optimization: Ensure your resume passes automated screening systems
Note: Expert reviews are provided by qualified professionals but do not guarantee job placement or interview success.
6. User Content and Intellectual Property
Your Content
- You retain ownership of all content you submit to our platform
- You grant us a license to use your content solely to provide our services
- You are responsible for ensuring your content is accurate and truthful
- You must not submit content that violates any laws or third-party rights
Our Intellectual Property
- Our platform, templates, and tools are protected by intellectual property laws
- You may not copy, modify, or distribute our proprietary content
- All trademarks and service marks are owned by their respective holders
7. Prohibited Uses
You agree not to use the Service to:
- Violate any local, state, national, or international law
- Submit false or misleading information
- Infringe on intellectual property rights
- Upload malicious code or attempt to hack our systems
- Spam or send unsolicited communications
- Create accounts for others without permission
- Use automated tools to access our services
8. Service Availability
- We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- We reserve the right to modify or discontinue services with notice
- Service interruptions may occur due to technical issues beyond our control
9. Cancellation and Refunds
Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- You retain access to premium features until the end of your paid period
Refund Policy
- 7-day money-back guarantee for new premium subscribers
- Refunds are processed within 5-10 business days
- Expert review services are non-refundable once delivered
- Partial refunds may be considered on a case-by-case basis
10. Disclaimers and Limitation of Liability
Important Disclaimers
- Our services are provided "as is" without warranties of any kind
- We do not guarantee job placement, interview success, or specific outcomes
- Resume content and expert advice are for guidance purposes only
- Our liability is limited to the amount you paid for services in the past 12 months
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
12. Termination
We may terminate or suspend your account immediately, without prior notice, for:
- Violation of these Terms of Service
- Fraudulent or illegal activities
- Abuse of our platform or staff
- Non-payment of fees
Upon termination, your right to use the Service ceases immediately, but these terms remain in effect regarding past use of the Service.
13. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notifications. Continued use of the Service after changes constitutes acceptance of the new terms.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction where UpgradeYourSelfOnline is incorporated, without regard to conflict of law principles.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: legal@upgradeyourselfonline.com
Support: support@upgradeyourselfonline.com
Address: UpgradeYourSelfOnline Legal Department
Response Time: We aim to respond to all inquiries within 48 hours